FAQ’s

Fascinating Actual Queries (otherwise known as Frequently Asked Questions)

Who designs and makes these amazing products?
Turning creativity and passion into a career, Rai works with aspiring artists and creatives with disability across Queensland. We like to call it a Rai volution!

Every design has been lovingly hand-crafted by our local artists, producing exciting, authentic products of the highest quality.

How can I get a piece of this action?
Are you a fellow jewellery lover and artist? You can find information about working for Rai here.

What’s your jewellery made of?
Passion, dreams, love and style. With a little bit of clay, quality paints and gloss, Japanese tissue paper, waxed cord, leather and surgical steel.

Where else can I buy Rai products?
You will find Rai products absolutely nowhere else – we are one of a kind. When you buy with Rai there is none of that mass produced, factory nonsense. All our pieces are bespoke designs so you won’t find anything else like it on the market! Score!

I love Rai’s collection….when will you have more?
We love it too. Perfection can’t be rushed and we want to be sure that all our products match up to the authentic, high-quality products our customers are used to. We’re always looking for new ideas and working with our artists to come up with new designs. We’ll keep you posted. 

If you want to be part of our exclusive ‘in the know’ group, send your name and email address to rai@cpl.org.au with the subject line ‘Free Chocolate’ for regular email updates, because who wouldn’t open an email offering free choccy? 

Can I customise my order?
We love that you’re so creative! Each of our necklaces (India aside) come with a choice of white waxed cord, black leather or brown leather, and a variety of our pendants and earrings also come in a range of colours – you can check these out on our product pages. Currently that’s the extent of the customisation we offer but watch this space…..the possibilities are endless (unless you want power tools…we don’t do those)

How do I return or exchange an order?
You want to do what? Well this is awkward. But if you really are unhappy with anything you have received from Rai you can find out about our returns and exchanges policy here

Where can I leave feedback?
Well that depends, as my mother always told me, "if you don’t have anything nice to say, don’t say anything at all." But all positive feedback and constructive criticism can be left through our website, on our Facebook page or you can write us a letter and post it to PO Box 386, Fortitude Valley QLD 4006 (this address also accepts doughnuts #justsaying).

Do you ship internationally?
Unfortunately our products are currently only available in Australia (I know, we’re being so selfish!).

How long will it take for my order to be delivered?
All our orders are sent out the very next day (as long as you order before 5pm AEST) using standard delivery so you can expect to be showing off your new statement piece within 10 business days. It will be worth the wait!

How do you fit an elephant into a suitcase?
Surely that’s impossible? Why are you asking us anyway, we don’t sell elephants…